Terms of service

Conditions of Sale

Products on this site are offered for sale by: Emporio CanaPuglia, located at San Bartolomeo 779, Monopoli (BA), Italy.

Prices

All prices are expressed in Euro (€), applicable for Europe only, VAT excluded. VAT will be automatically calculated at checkout based on the customer's country of destination.

Payments

Payment options available:

• Cash on delivery (COD)
• Bank transfer
• Online POS

Deliveries

Sales are limited to European territory. Delivery is made by express courier within 2 business days (if the product is available) from the day following receipt of the order. In case of product unavailability, we will notify the customer of delivery times.

Right of Withdrawal

Pursuant to Legislative Decree 21/2014 of 21 February 2014, the Customer has the right to withdraw by returning the purchased products. This right applies to individuals acting for purposes unrelated to their professional activity; it therefore does not apply to purchases made by resellers or businesses. The right must be exercised within 14 days of receiving the products by sending written notice to: Emporio CanaPuglia Sas, Contrada San Bartolomeo 779, Monopoli. (BA). Notice may also be sent within the same deadline by email, telegram, telex or fax, provided it is confirmed within 48 hours by registered letter with return receipt. Exercise of the right of withdrawal requires the return of the purchased products in good condition, carefully packaged to protect the original packaging from any damage, writing or labels.

Invoicing

Customers required to request an invoice must do so at the time of ordering, providing their VAT number and any other information required for invoicing.

Product Unavailability

If ordered products are unavailable, Emporio CanaPuglia will notify the customer in a timely manner.

Customer Service

For any reports, requests for clarification or information, please contact Customer Service at +39 0809681836 or by email at emporio@canapuglia.it